Maintenance tickets
Maintenance tickets track a unit's trip through repair or inspection, from the moment something is wrong to the moment it is back in service.
:::note Max feature Maintenance tickets are on the Max plan. On Free and Pro, gear can still be marked out of service by hand, but the ticket board and history are not available. :::
Opening a ticket
Open one from a unit's page: type what is wrong and choose Open. A ticket also opens automatically when a unit is checked in from a job as damaged, which takes it out of service at the same time.
Working a ticket
Each ticket has a status: open, in repair, waiting parts, or closed. Move it between the first three as work progresses, and add timestamped notes as you go, useful for tracking what a shop told you or what parts are on order.
Closing a ticket
Closing asks for a resolution and, optionally, a cost:
| Resolution | What happens to the unit |
|---|---|
| Repaired / good as new | Returns to service. |
| Needs attention | Stays out of service. |
| Retired | Removed from stock for good. |
| Lost | Removed from stock, marked lost. |
| Other | Recorded, unit status unchanged. |
Finding open tickets
The Maintenance screen lists every ticket, open ones first, and a unit's own page shows its ticket history alongside its Details and Contents. Out-of-service units also show up on the Out of service report.
Related
- Add inventory: items and units
- Jobs: create, check out, return for how a damaged return opens a ticket