How billing works
This page states the billing rules exactly. They apply the same way to every app and to the bundle.
One subscription per organization
Your organization has one subscription with one billing cycle and one shared renewal date. Every app's plan and the bundle are line items on that single subscription. You are not billed separately per app, and you do not have three (or four) different renewal dates to track. One invoice covers everything your organization has active.
Adding an app or upgrading a tier
Adding an app you were not on, or moving a tier up (Pro to Max, or into the bundle), takes effect immediately. It is prorated for the remainder of your current billing period and charged right away. You get the new tier or app the moment the charge succeeds; you do not wait for your renewal date.
Downgrading a tier or removing an app
Moving a tier down, or removing an app entirely, is scheduled for the end of your current billing period. You keep the higher tier, and full access to it, until that date. Nothing changes and nothing is refunded mid-term; the lower tier (or no app at all) starts at the next renewal.
Cancelling
Cancelling keeps your access until the end of the term you already paid for. It is never revoked early. At the end of that term, access stops.
:::warning No prorated refunds Downgrades, removing an app, and cancelling never produce a prorated refund, whether you cancel on day one of the period or the day before renewal. If you believe a partial refund is warranted, contact us and it is handled by hand. :::
Switching monthly and yearly
Your organization bills every item on the same interval. Switching between monthly and yearly moves everything on the subscription together, never one app at a time, and the difference is prorated and charged now, the same as an upgrade.
At a glance
| Change | When it takes effect | Charged |
|---|---|---|
| Add an app | Immediately | Prorated, now |
| Upgrade a tier (or join the bundle) | Immediately | Prorated, now |
| Downgrade a tier | End of current period | Nothing extra |
| Remove an app | End of current period | Nothing extra |
| Cancel | Access ends at end of current period | No refund |
| Switch monthly/yearly | Immediately, for every item | Prorated, now |
Seats and integrations
Seats are one pool per organization, shared across every app, see Seats, invites, and roles. The cross-app connections and API keys are unlocked by the Max tier, or by the bundle, see The bundle explained and What each tier unlocks for integration.
Next
- Manage your subscription for where to make these changes.
- The bundle explained